Terms & Conditions

TERMS & CONDITIONS

Orders

We accept orders from you on the understanding that you have read and accepted the Terms & Conditions.

Payments

Payments will only be accepted through the online payment system provided, unless agreed otherwise by telephone.

Deliveries

Although every effort will be made to deliver the goods as ordered within 7 days we cannot accept responsibility for delays due to circumstances beyond our control.

If you would like us to send your order as a present for somebody else, please include any cards and or messages with the order form. Also, please ensure you have the correct delivery address including postcode and contact telephone number if available.

Any additional carriage costs resulting from incorrect information being given on the order form will be charged.

Returns & Refunds

Delivery charges are as listed on the Order Form. Claims for breakages or other damage must be made in writing to 'Ouse Valley Foods' within 3 days of delivery. Damages during carriage must be recorded on the carrier delivery note, othrwise claims are invalidated. Goods returned for exchange must be in the condition you received them to allow us to assess any damages. This offer applies for 14 days from the date of purchase and is in addition to your statutory rights.

In the rare event you have a faulty item, please return within 7 days for an exchange to:

Ouse Valley Foods, Unit 1a, Plumpton Green Studios, St Helena Lane, Plumpton Green, East Sussex, BN7 3DQ

Notes on all Returns:

Please enclose the Invoice slip included with your order as well as giving full details of the reason for the return. Please retain all proof of postage.

When returning goods we recommend, for your own security, that you obtain proof of posting from the Post Office.

Postage & Packaging

Your order will be processed as soon as we receive your payment through PayPal.

In the unlikely event that your item is out of stock, you will be contacted with the expected delivery date along with the option to cancel your order if you would rather not wait.

Jar prices do not include courier postage and packing.

The £7.95 + VAT postage charge covers mainland UK only. For postage beyond the UK please contact our Mail Order Department. (See Queries, Questions & Complaints below).

While we strive to deliver your items as soon as possible, we cannot be held responsible for any items that fail to arrive in time due to forces beyond our control, such as postal error.

We always obtain proof of posting. If your item is lost in the delivery process due to courier error then we will replace the item once all relevant forms and claims are sorted, but we cannot offer you a cash refund.

Queries, Questions & Complaints

Should you have any queries or wish to order by telephone or in writing, please contact the Mail Order Department.

Telephone: 01273 891 893

Post: Ouse Valley Foods, Unit 1a, Plumpton Green studios, St Helena Lane, Plumpton Green, East Sussex, BN7 3DQ.

Email: info@ousevalleyfoods.com Company Registration No. 05126137